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Bots AMI, an AI-driven Bots That Will Help You Increase Revenues 25%

Build once and deploy anywhere. Bots AMI never misses a sales opportunity and never keeps your customer waiting.

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Features

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Actively Engage Every Customer

Built on state of the art deep learning, Bots AMI sits at the top of your store to prompt customers to engage and then respond to customer queries.

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Scale as You Grow

You can start with limited features and add more to cover your user journey later such as match intents to actions, use APIs with a webhook or build decision trees.

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Bots AMI Will Help You Learn About Your Customers

Analyze conversation data and optimize inline with your business KPIs

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Your Data Is Secured

You own your customer data. We follow stringent data privacy policies.

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Conversational AI to Engage and Retain Customers

Ensure seamless purchase experience using conversational AI.

Ready-to-deploy Bots

Answer FAQs and simple queries about your products.

Integrate Anywhere

Ultra-light SDK can be seamlessly integrated with any platform app, websites and other social media apps

Make Bots AMI Smarter by Integrating Her With Data From Other Platforms

Use Cases

Customer Service

Bots AMI responds to customer requests instantly whether simple or complex. We have a Bots-human hybrid model to handover the response to best customer care expert.

Marketing

Bots AMI can be deployed on any messaging platform. It helps broadcast your products and services to the world through a conversational interface.

Store

Modern retailers need to deliver wonderful customer experience. Bots AMI will help you in product search, product recommendation, shipping information and order status update.

IT Automation

We provide prompt IT service through our bots as it supports a third party ticketing systems like ServiceNow to handle service requests, submit tickets and related actions.

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Case Study

Dimensions Bots AMI Chatbot Helping Us Based Manufacturing Giant in Customer Services
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Challenges
  • The distributors and retailers contacted the client by a customer care number for enquiring about account balance, shipment status, payment dates etc.
  • Number of calls per week range was between 200 - 300 and it went on to 500+ depending on day of the month.
  • Some dedicated resources only were involved in addressing the support issue which led to increase in cost up to 15%.
  • This also gave an impact on overall productivity i.e. productivity was reduced by 20-25%.
Dimensions Bots AMI Solutions
  • The distributors and retailers contacted the client by a customer care number for enquiring about account balance, shipment status, payment dates etc.
  • IBM Watson assistant framework used to develop Chatbot solution absorbed user inputs and identified intents and entities to be used by Chatbot.
  • Cloud based database hosting SQL Server with the UMLS Meta thesaurus queried database using identified intents and entities.
  • The backend component processed responses and guided interactions with the user, as well as acted as the middleman between the NLP and Database.
Benefits
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  • Support response was increased by 80%.
  • Disengages resources from mundane transactions to focus on more complex accounts increase overall productivity to 76%.
  • Support calls reduced by 60% per week.
  • Chatbot implementation reduced support overheadcos to $6000 per week.

USER ENGAGEMENT WITH US.

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